Support
Having trouble with Terrace FC? Here are answers to common questions, or get in touch directly.
Common questions
How do I join a group?
Tap the + button on the Groups tab and enter the 6-character code shared by your friend. You'll be added to their group immediately.
Can I change my prediction after submitting?
No. Once you tap "Lock in prediction", it's final. Predictions lock at kick-off time.
How are points calculated?
3 points for predicting the exact scoreline. 1 point for predicting the correct result (win/draw/loss) but not the exact score. 2 bonus points for correctly predicting the first goalscorer (when enabled).
When do I get my points?
Points are calculated automatically after the match finishes. You'll receive a push notification (if enabled) with your result within a few minutes of the final whistle.
My prediction didn't save on my other device
The app syncs predictions via iCloud. Make sure both devices are signed into the same Apple ID with iCloud enabled. Sync can take up to 30 seconds.
The first goalscorer option isn't showing
First goalscorer predictions will be enabled once FIFA confirms the official World Cup squads. Until then, only score predictions are available.
I want to delete my data
Email tghalls@googlemail.com with your username and we'll delete all associated data from our servers.
Contact
For anything not covered above, email us directly.
tghalls@googlemail.comWe aim to reply within 48 hours.